Privacy Policy

DRAFT v0.1 — Pending attorney (Heller) sign-off before final publication

Effective Date: June 13, 2026

1. Who We Are

Legal Entity: DR-OT-BARAA LLC, a Florida limited liability company.
Doing Business As (DBA): Dr-OT-Baraa Properties
EIN: 33-3818751
Public Address: 7901 4th St N STE 300, St. Petersburg, FL 33702
Email: [email protected]
Phone: +1 (561) 200-6824
Website: https://dr-ot-baraa.com

Dr-OT-Baraa Properties is owned and operated by Baraa Barakat, a licensed Florida real estate professional and licensed Occupational Therapist. We serve property owners, sellers, and cash buyers primarily in Palm Beach, Broward, and Miami-Dade counties, Florida. Our services include real estate wholesaling and contract assignment, off-market property purchasing, cash-buyer matching, and OT-informed transition guidance (downsizing and aging-in-place consultations).

This Privacy Policy explains what personal information we collect, how we use and protect it, who we share it with, and your rights regarding that information. By using our website or contacting us, you agree to the practices described here.

2. Effective Date

This Privacy Policy is effective as of June 13, 2026, and supersedes any prior versions.

3. Information We Collect

We collect the following categories of personal information:

a. Information You Provide Directly

Full name
Phone number (mobile and/or landline)
Email address
Property address
Property condition, selling timeline, and asking price or price range (for sellers)
Buyer criteria, including property type, location preferences, and investment budget (for buyers/investors)

b. Technical and Usage Information

IP address
Browser type and version
Device type and operating system
Pages visited, time on site, and clickstream data
UTM parameters and advertising attribution data (e.g., which ad or campaign brought you to our site)
Cookies and similar tracking technologies (see Section 9)

c. Call and Communication Records

Recorded inbound voice calls, including calls handled by our AI voice agent, Maya (see Section 7 for full disclosure and Florida two-party consent notice)
Inbound SMS messages and opt-in records
Email correspondence

4. How We Collect Information

We collect personal information through the following means:

Web forms: Our website lead intake form (Form ID: 8jgT5hlgraPTvxYAjPa9) hosted at https://dr-ot-baraa.com
Phone calls: Including calls answered by our AI voice agent, Maya, at (561) 566-5690
Inbound SMS: When you text us or respond to an SMS campaign
Referrals: When a third party refers you to us and provides your basic contact information
Direct mail responses: When you respond to a mailer we have sent
Public records: Publicly available property records, county assessor data, and similar sources
Marketing campaigns: Paid advertising platforms (Google, Meta/Facebook) that collect attribution data and route inquiries to us
Cookies and analytics tools: Automatically when you visit our website (see Section 9)

5. How We Use Your Information

We use your personal information for the following purposes:

To contact you about your property, buying needs, or interest in our services
To send you real estate market information, property updates, and relevant communications (with your consent)
To schedule appointments, property walkthroughs, or consultations
To match sellers with qualified cash buyers (with seller knowledge and consent)
To process and document wholesale/assignment transactions
To provide OT-informed transition guidance where applicable
To comply with legal obligations and maintain compliance records, including recordkeeping required under Florida real estate law
To improve our website, marketing, and services using aggregated analytics data
To operate and improve our SMS and voice communication programs

We do not use your information to make automated decisions that produce legal or similarly significant effects without human review.

6. SMS Program — A2P 10DLC Compliance

DR-OT-BARAA LLC operates an approved A2P 10DLC SMS messaging program. The following terms govern participation in that program:

Opt-In: By submitting your information through our website form or otherwise providing your mobile number with consent, you agree to receive SMS messages from Dr-OT-Baraa Properties, including property-related updates, scheduling confirmations, market information, and marketing messages. Standard message and data rates may apply.

Message Frequency: Message frequency varies. You may receive up to several messages per week depending on your engagement with our services.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further SMS messages from us, unless you re-enroll.

Help: For assistance, reply HELP to any message or contact us at [email protected] or +1 (561) 200-6824.

Consent Is Not a Condition of Purchase: Your consent to receive SMS messages is not required to purchase any property, enter into any contract, or receive any service from us.

Data Sharing — Strict Prohibition:

No mobile information, mobile phone numbers, or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes.
Opt-in consent records and associated data are kept private and will never be transferred to third-party marketers.
We may share mobile numbers only with subcontractors or service providers (such as our SMS delivery vendor) under strict confidentiality, and only to support delivery, customer service, or technical operation of our SMS program.

Our current SMS service providers include GoHighLevel/LeadConnector (CRM and message delivery) and Twilio (SMS carrier infrastructure). These vendors are bound by confidentiality obligations and are prohibited from using your data for their own marketing purposes.

7. AI Voice Agent and Call Recording Disclosure

AI Voice Agent — Maya:
When you call our business line at (561) 566-5690, your call may be answered by "Maya," an artificial intelligence voice agent powered by Retell AI. Maya can answer questions about our services, collect your property information, and schedule appointments. If you prefer to speak with a human representative, you may request a callback or contact us by email.

Call Recording:
Calls to our business — whether handled by Maya or a human team member — may be recorded for quality assurance, training, and compliance purposes.

Florida Two-Party Consent Notice (Fla. Stat. § 934.03):
Florida law requires the consent of all parties to a conversation before it may be recorded. Accordingly, callers are notified at the beginning of each call that the call may be recorded by an automated voice disclosure. By continuing the call after this notice, you consent to recording. If you do not consent, please disconnect the call and contact us by email at [email protected].

8. Third Parties We Share Information With

We share personal information only with service providers and parties necessary to conduct our real estate business. We do not sell your personal information. The following third parties may receive your information in the course of providing services:

Party	Role	Data Shared
GoHighLevel / LeadConnector	CRM, SMS platform, automation	Name, phone, email, property info
Retell AI	AI voice agent platform	Call audio, transcripts
Twilio	SMS carrier infrastructure	Phone number, message content
Make.com	Workflow automation	Name, contact info, form responses
Title companies and real estate attorneys	Closing and transaction support	Name, property address, contract details
End-buyer assignees	Assignment of contract (buyer matching)	Property info, seller-consented details only

Each service provider is engaged under a written agreement that includes confidentiality obligations and prohibits the use of your data for any purpose other than providing services to us. We do not share your information with third parties for their own marketing purposes.

We may also disclose information if required by law, court order, or governmental authority, or to protect the rights and safety of our business or others.

9. Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our site and to support our marketing efforts.

Google Analytics: We use Google Analytics to collect aggregate data about website traffic and user behavior. This data is anonymized where possible and used to improve our site and services. You can opt out at https://tools.google.com/dlpage/gaoptout.
Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising campaigns and to serve relevant ads to people who have visited our website. You can manage your ad preferences at https://www.facebook.com/ads/preferences.
UTM Tracking: We use UTM parameters in our URLs to track which marketing campaigns and channels drive traffic to our site. This data is tied to your session and, if you submit a form, may be associated with your lead record.

You may disable cookies through your browser settings. Doing so may affect the functionality of our website. We do not currently respond to "Do Not Track" browser signals, but we honor opt-out requests submitted directly to us.

10. Data Retention

We retain personal information for the following periods:

Lead and transaction records: 7 years from the date of collection or the last transaction, as required by Florida real estate recordkeeping obligations.
SMS opt-in and opt-out records: Retained indefinitely to demonstrate compliance with A2P 10DLC requirements and applicable telecommunications regulations.
Call recordings: Up to 3 years unless a longer retention period is required for a specific legal matter or regulatory obligation.
Website analytics data: Per the retention settings of Google Analytics and Meta, typically 26 months.

If you submit a valid deletion request (see Section 11), we will delete or anonymize your information unless a legal hold, regulatory obligation, or legitimate business purpose requires retention.

11. Your Rights

Regardless of where you live, you have the following rights with respect to your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Opt-Out of Marketing: You may opt out of marketing emails at any time by clicking the unsubscribe link in any email, or by replying STOP to any SMS. You may also contact us directly.
Withdraw Consent: Where our processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at:
Email: [email protected]
Mail: DR-OT-BARAA LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702

We will respond to verifiable requests within 45 days. If we need additional time, we will notify you and explain the reason for the extension.

12. California Residents — CCPA/CPRA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: You have the right to know what personal information we have collected about you, where it came from, how we use it, and with whom we share it.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California rights, contact us at [email protected]. We do not charge a fee for privacy rights requests.

13. EU/EEA Residents — GDPR

Our services are directed to residents of Florida and the United States. We do not intentionally collect personal information from individuals in the European Union or European Economic Area. If you are located in the EU/EEA and contact us, we will process your personal information on the lawful basis of consent (Article 6(1)(a) GDPR). You have the right to withdraw consent, request access, rectification, erasure, and to lodge a complaint with your local supervisory authority. Contact us at [email protected] with any GDPR-related inquiries.

14. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a minor, please contact us at [email protected].

15. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted communications, and vendor security requirements.

However, no method of transmission over the internet and no method of data storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals as required by applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on our website at https://dr-ot-baraa.com with a new effective date. We encourage you to review this policy periodically.

Continued use of our website or services after the updated policy is posted constitutes acceptance of the revised terms.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how to exercise your rights, please contact us:

Email: [email protected]
Phone: +1 (561) 200-6824
Mail: DR-OT-BARAA LLC, Attn: Privacy, 7901 4th St N STE 300, St. Petersburg, FL 33702
Website: https://dr-ot-baraa.com

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